Terms of service

These terms govern your use of this website and the services provided by Owlyn Tech Limited (“Owlyn Tech”, “we”, “us”), a company registered in England and Wales with company number 17445397. If you become a client, your contract with us is made up of your signed quote or schedule, these terms and, for sites that take orders, our fee and payout agreement. If they conflict, your signed schedule wins, then the fee agreement on anything to do with money, then these terms.

Our services are for businesses. We contract only with businesses, and with people acting for their trade, business or profession, not with consumers. By applying you confirm you are acting for business purposes. Nothing in these terms takes away any right that the law does not allow to be excluded, including the rights of consumers who buy from websites we build.

1. Using this website

You may use this website freely. Its content is general information, not professional advice. The fee calculator and project estimator are illustrations, not quotes: your actual terms are the ones confirmed in writing. We work to keep the site accurate and available, but it is provided “as is”, without any promise that it is complete, error-free or always online.

Please do not misuse it: no attempts to break or overload it, no automated submissions through our forms, and no copying of our content for your own commercial use. Links to other websites are provided for convenience; we do not control those sites and are not responsible for them.

2. How a contract is made

Applying costs nothing and commits you to nothing. We assess each application and may decline it; a decline is a judgement about fit, not a statement about your business. Nothing on this website is an offer that can be accepted. A binding contract exists only once both of us have signed a written quote or schedule.

3. The two ways we work

• Sites that take orders: online stores, ticketing and bookings. We design, build, host and maintain the site at no charge, and are paid through a per-order application fee under the fee and payout agreement. The build remains ours and you use it under a licence, as that agreement explains.
• Paid work: websites for businesses that take no orders online, custom software, and marketing retainers. You pay a fixed price set out in your quote, on the terms in sections 7 to 9 below.

4. What we will do

• Carry out the work described in your quote or schedule with reasonable skill and care.
• Register your domain in your name, not ours.
• For sites we host: keep them available, backed up and patched, fix faults promptly, and make reasonable content changes you ask for.
• Tell you in advance which third-party services your site depends on.

We do not guarantee uninterrupted availability, particular sales, or any search engine ranking. Anyone who guarantees those things should be treated with suspicion.

Clients can report faults and send change requests to support@owlyntech.com.

5. What you agree to

• Give us accurate information, and the content and decisions we need, in reasonable time.
• Hold the rights to all the content you supply, and not infringe anyone else’s.
• Comply with the law of every market you sell into, including consumer protection, cancellation rights, price and fee display, accessibility, data protection, licensing and tax. We build the tools; the business and its obligations are yours.
• Act as the seller to your customers: fulfil the orders your site accepts, and handle their questions, complaints and refunds.
• Publish a privacy policy on your site that tells your customers how you use their data. We can provide a starting draft.
• Not use our services for anything unlawful, deceptive or fraudulent.

6. Prices on the sites we build

Our platforms show buyers the total price, including every mandatory fee, from the first time a price appears, and itemise the fee at checkout. The law requires this in the United Kingdom under the Digital Markets, Competition and Consumers Act 2024, across the European Union, and for live-event tickets in the United States under the Federal Trade Commission’s Rule on Unfair or Deceptive Fees and several state laws. We will not build a checkout that adds a mandatory fee late, and we may decline an instruction we believe would break these rules.

Where your customers in the EU have a legal right to withdraw from an online purchase, EU law requires an online withdrawal function from 19 June 2026. We build it into stores that sell to EU consumers where that right applies. Tickets for events on a specific date are usually exempt.

7. Paid work: price and payment

• The price in your quote is fixed and does not change once work has begun. Anything extra you ask for is quoted separately, and done only once you have agreed the price in writing.
• You pay once, or in interest-free monthly instalments over 3, 6, 12 months, as your quote states. Instalment plans have no deposit, no interest and no third-party lender.
• A one-time price includes 12 months of hosting and maintenance. After that, hosting costs $15 a month, billed monthly, which you can cancel on 30 days notice. While an instalment plan is running, hosting and maintenance are included.
• Invoices are payable within 14 days. If one is still unpaid 14 days after it falls due, we may pause work or hosting after giving you 7 days written notice, and we may claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
• Prices are in US dollars. Where VAT or another sales tax applies, it is shown on your quote and invoice.

8. Paid work: cancelling

• Before your site launches, you can cancel at any time by telling us in writing. You pay for the work completed up to that point, measured against the stages or rates in your quote, and we refund anything you paid in advance for work not yet done within 14 days.
• Once your site has launched, the work is complete and the full price is due. We still fix faults in our work at no charge.
• Instalment plans can be ended on 30 days written notice. The remaining balance of the build price then becomes payable, within 14 days of our final invoice. Hosting included in the plan ends with the notice period unless you choose to continue it at the monthly rate.
• Hosting only can be cancelled on 30 days notice, with nothing further to pay once the notice period ends.
• Moving to the free model. If your site starts taking orders and we both agree to move it onto the order-based arrangement, any instalments not yet due are cancelled from the date we agree. The site is then covered by the fee agreement, including its ownership terms.

9. Ownership and intellectual property

You always own your domain, your brand, the content you supply, and all of your customer and order data, which you can export at any time at no charge.

Paid websites become yours once paid for. When you have paid the full price, whether at once or through every instalment, ownership of the website we built for you passes to you, including its design and the code written specifically for it. On request we deliver the files so you can host it anywhere. Until then it remains ours, and you may use it under a licence while your payments are up to date.

Some parts of any website are not ours to transfer: open-source code, fonts, stock images and plugins stay under their own licences, which we pass on to you. General tools and know-how we use across many projects stay ours, and you receive a free, permanent licence to use them as part of your site.

Sites that take orders are not transferred; the build stays ours under clause 9 of the fee agreement. Custom software is governed by the ownership terms in its own quote.

Unless you ask us not to, we may show your site in our portfolio and name you as a client.

10. Stripe and other third-party services

Payment processing for the sites we build is provided by Stripe and is subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as our client, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of Owlyn Tech enabling payment processing through Stripe, you agree to give us accurate and complete information about you and your business, and you authorise us to share it, and transaction information related to your use of Stripe’s payment processing services, with Stripe.

Domain registrars, delivery providers, app stores and other third parties operate under their own terms, and we are not responsible for their acts or omissions.

11. Your customers’ personal data

When we host your site we handle the personal data of your customers and visitors on your behalf. For that data, you are the controller and we are your processor under the UK GDPR and EU GDPR, and your service provider or processor under US state privacy laws. This section is our data processing agreement with you.

What it covers. Hosting and operating your website for the length of our agreement: storing, displaying and backing up its content, taking and recording orders, sending confirmation emails and providing support. The data involved is names, contact details, account details, order and ticket information, delivery addresses and IP addresses, relating to your customers, website visitors and staff.

What we promise. We will:

• Process the data only on your documented instructions, which are these terms, your schedule and your reasonable written requests, unless the law requires otherwise, in which case we will tell you first where we are allowed to.
• Make sure everyone with access to it is bound by confidentiality.
• Protect it with appropriate security measures, including encryption in transit, access controls and backups.
• Use other processors, such as hosting and email delivery providers, only under written terms that protect the data as well as these do. You authorise that generally. We will give you 30 days notice of any new one so that you can object, and we remain responsible for them. Stripe and the app stores act under their own agreements with you, not as our processors.
• Help you respond to requests from your customers exercising their rights, and help you meet your obligations on security, breach notification and data protection impact assessments.
• Tell you without undue delay after we become aware of a personal data breach affecting your data.
• When our agreement ends, return the data to you through the export described in the fee agreement, then delete it, unless the law requires us to keep it.
• Give you the information you need to show compliance, and allow an audit by you or an auditor you appoint, on reasonable notice and no more than once a year unless a breach or a regulator requires it.
• Transfer the data outside the UK or EU only with a safeguard the law recognises.
• Not sell or share it, not use or disclose it for any purpose other than providing our services to you, not combine it with other data except as the law permits, and tell you if we can no longer meet these obligations.

What you promise. That you have a lawful basis for the data your site collects, and that you tell your customers how you use it.

12. Acceptable use and reporting illegal content

We will not build or host sites for anything unlawful, sites that mislead consumers about what they are buying, or sites selling goods or services we are not satisfied the client is entitled to sell.

If you find content on a site we host that you believe is illegal, report it to contact@owlyntech.com and include:

• the exact web address of the content;
• why you believe it is illegal;
• your name and email address, unless the report concerns child sexual abuse material; and
• a statement that you believe in good faith that your report is accurate and complete.

We will confirm we have received it, review it promptly and objectively, and tell you what we decided. If we remove or restrict a client’s content, we tell the client which content, why, and how they can challenge the decision.

Under the EU Digital Services Act, our point of contact for users and for authorities is contact@owlyntech.com, in English.

13. Suspension and termination

Either of us may end our arrangement on 30 days written notice, subject to section 8 for paid work and to the fee agreement for sites that take orders. Either of us may end it immediately if the other seriously breaks these terms and does not put it right within 14 days of being asked, or becomes insolvent.

We may suspend a site immediately where the law requires it, or where we reasonably believe it is being used for fraud, for illegal activity, or in a way that puts other sites or people at risk. We will tell you why in writing, and restore it promptly once the problem is resolved.

14. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for funds we hold on your behalf, or for anything else the law does not allow to be limited.

Subject to that, we are not liable for loss of profit, sales, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss. Our total liability in any 12-month period is limited to the amount you paid us, plus the application fees charged on your orders, in the 12 months before the event giving rise to the claim.

15. Events outside our control

Neither of us is responsible for delay or failure caused by events beyond reasonable control, such as a failure of the internet, a hosting or payment provider’s outage, or a government order, provided we tell the other promptly and do what we reasonably can to limit the effect.

16. Changes to these terms

We may update these terms and will publish the new version here. Where a change materially affects an active client, we will give at least 30 days notice directly. A change never alters a price or term already agreed in your signed schedule.

17. General

• These terms, your signed schedule and, where it applies, the fee agreement are the whole agreement between us.
• Only you and we have rights under this contract; nobody else may enforce it under the Contracts (Rights of Third Parties) Act 1999.
• We may transfer our rights and obligations to a business that takes over our services, and will tell you if we do. You need our written agreement to transfer yours.
• If a court finds part of these terms unenforceable, the rest still applies. Not enforcing a right straight away does not mean giving it up.
• Notices may be sent by email to the addresses in your schedule, or to contact@owlyntech.com for us.

18. Governing law and disputes

If something goes wrong, tell us in writing and we will respond within 14 days; most disagreements are settled by talking. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. Nothing here removes any right a consumer has under the mandatory law of their country or state of residence.

Contact and company details

Owlyn Tech Limited
Registered in England and Wales, company number 17445397
Registered office: Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
contact@owlyntech.com